We all know that IT is a crucial element to running a business these days but not everyone has the luxury of an in-house IT team to assist and support business critical systems. Customer requirements change from time-to-time and certain elements that an IT department offer are needed. That's why OX IT have put together a list of affordable services to help bridge the gap for those in need of IT expertise, help and support.
What we offer
Managing your company with no time for IT could be a huge risk to your business. At OX IT Solutions we know the costs associated with employing a full-time technical department can be beyond the budget of most small businesses. We are here to help, let us take away these expensive, time consuming, but extremely important tasks. We can maintain business critical systems including Servers, Desktops, IOT, Security Hardware refreshes, even take care of office moves for you. Most of our services are available on-site or remote, the choice is yours.
Business IT Support
Help Desk Support
No Long Term
Keeping it simple
Our friendly experts will talk to you in plain English and solve your IT problems without fuss. Here are some of our key features in more detail:
Expert advice in plain English
IT is one of those areas that not everyone really understands but when it goes wrong it can be overwhelming. We make sure you can understand all the technical jargon in plain English.
No long-term Contracts
We want to make sure you get the service you need, when you need it. Giving you flexibility and no long-term contracts allows you the freedom of a cost-effective support solution.
The ability to monitor our customer's Servers, Network and Workstations is key to being able to offer an exceptional support service.
Friendly and approachable IT team
Our IT technical experts thrive on social interaction and are happy to help.
No unexpected bills
Our support agreement service is a fixed price. You can be sure you will never receive a bill out of the blue.
Our highly trained IT team have a collective of 40 years industry experience. With close relationships with top vendors our IT team undertake continuous training on the latest technologies.
What you can expect
Our IT support department encompasses many roles. It's so much more than just responding to problems. Here are some of the services you can expect.
Remote & Onsite IT Support
Our Oxford based teams of engineers work proactively using our monitoring systems to resolve issues quickly, often before they begin. We can securely work on desktops, laptops and servers remotely; allowing support without delay. In the event an engineer is needed onsite, we can cater to your needs.
We can take care of all your system administration duties. From setting up new users to backups. Our service utilises an advanced monitoring solution alerting our team to problems so they can get straight on them.
IT security is paramount. A company's IT system relies on keeping customer data safe. Having systems and procedures in place is just as important as a strong password. We help our customers with best practices and compliance with GDPR.
Backup & Disaster Recovery
System uptime is key to every business, as is the ability to respond quickly in the event of a disaster. With the right backup in place and a plan, just in case, we can get you back up and running without delay.
Looking for an upgrade to your system? Using our extensive, expert knowledge and experience, we make it our mission to find the right solution to suit your business needs.
Optional Support Contracts
OX IT Solutions offer an extensive range of support offerings which can be tailored in to your very own exclusive maintenance contract. To make things a little easier we have standard and premium support contracts that will cover most areas, these can of course be changed to suit your particular requirements.