SUPPORT CONTRACTS

OX IT Solutions Ltd offer an extensive range of support offerings which can be tailored in to your very own exclusive maintenance contract.

support contracts

To make things a little easier we have standard and premium support contracts that will cover most areas, these can of course be changed to suit your particular requirements.

You can find out more about our SLA's on our Telephone Support page.

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Standard & Premium Support

Included Services

Standard

Premium

Telephone Support 9am – 5pm Weekdays
Remote Support
Monthly Reports including backup checks and server health
Quarterly Security Health Check
Guaranteed SLA’s
IT Security Software Support
Remote Upgrades
On-Site Support and upgrades (hourly rate and expenses apply)
Remote Server Monitoring
Named Technical Contacts
Microsoft Software Support
Managed Services

Additional Services

 Free 

Charged

Telephone Support 9am – 5pm Weekdays
Professional Service Days
Remote Installations (charged at an hourly or daily rate)
Hardware Refresh
Office Moves
Technical Training
Server Builds
Infrastructure Design and Implementation

Expenses

Travel by company car for consulting staff will be charged at 40p per mile. Other travel and accommodation incurred by consulting staff will be charged at cost.

VAT

VAT will be charged at the rate prevailing at time of invoicing.

Useful Information

Products

We make it simple, bringing you the best in cutting-edge technology for your requirements. Our comprehensive product portfolio, covering a wide variety of IT security and hardware, means we are able to provide you with the correct solution tailored to your needs.

Partners

Our competitive edge is our positioning as a strategic ally with our clients. Working closely with our vendor partners OX IT will find the right solution.

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